Privacy Policy

MovingMyMama helps families through senior moves and transitions. When you reach out to us, you trust us with sensitive details about your family. This policy explains what information we collect, how we use it, and the choices you have.

To help your family plan a senior transition, we may collect the contact and service information you share with us — such as your name, phone, email, city, your relationship to your loved one, and the concerns or goals you describe.

We also collect information you provide through consultations, live chats, intake forms, and any documents you choose to upload. We may collect basic, non-identifying analytics about how our website is used.

We use the information you provide to respond to your request, help coordinate services, communicate with you, and improve our services. We use it only for the services you asked about and for legitimate, everyday operational purposes.

MovingMyMama does not sell your personal information.

We do not trade or rent your details to third parties for their own marketing. The information you share with us stays focused on helping your family.

We only share information when it's needed to provide services, respond to your request, work with trusted service providers, comply with the law, or when you give us permission. You stay in control of your family's decisions.

To help coordinate a move, we may work with trusted service providers and partners — for example, real-estate professionals, senior living communities, movers, or care providers. When we connect you, we share only the information reasonably needed to help, and you're always free to choose your own professionals.

Our website may use cookies and basic analytics to understand how the site is used and to improve your experience. You can control cookies through your browser settings. We do not use this information to sell your data.

We send transactional messages (like appointment and account notices) so we can serve you. Marketing emails are sent only where permitted, and you can opt out at any time using the unsubscribe link or by contacting us. SMS is not enabled by default and is never sent without your explicit opt-in.

We take reasonable steps to protect your information. Documents you share are access-controlled, and only authorized team members with a legitimate need — and, where applicable, professionals you're matched with — can view files relevant to your case. No system can be guaranteed perfectly secure, but we work to keep your information safe.

We keep your information only as long as needed to help your family, run our business, and meet legal or record-keeping obligations. When information is no longer needed, we take reasonable steps to remove or de-identify it.

You can request a copy of your information, ask us to correct it, request deletion, or opt out of marketing communications. Submit a request through our Privacy Request form. We verify identity before acting on any request, and deletion requests are reviewed by a person — we do not delete records automatically.

Questions about your privacy? We're glad to help. Please contact us and a member of our team will respond.

We may update this Privacy Policy from time to time. When we make meaningful changes, we'll update this page so you always know how your information is handled.